For us the quality means the client satisfaction. Our clients come with varied quality requirements, and our jobs is to make sure that their requirements are fully met.
We have developed a quality framework to ensure quality of our services for varied kind of projects and varied sizes of projects. It also takes into account the varied quality requirements of the client and at different project levels.
The principle of our quality framework are discussed below, however the main principle is that IF WE DO NOT DELIVER WHAT WE WILL COMMIT TO DELIVER, THEN WE SHALL GIVE YOU THE FULL REFUND OF PROJECT FEE. Yes, this is true.
We will deliver what we will commit with you. No questions are asked after the specification is agreed upon. We will deliver what we have committed.
We follow development process for each project. Its possible that a development process which is good for large project, would be relevant for small jobs too. But all the required steps for each project shall be followed to make sure that its delivered on time and within the quality framework.
Your engagement at every level of the project development is paramount. This ensures that the work is going in right direction and being followed by the client. We believe that continuous engagement help to avoid misunderstandings.
We pledge to keep improving our quality framework and listen our clients & their views on how to improve the existing processes.
Assigning the right amount of resources the project and making sure that every resource have the required skill set to carry out the job being assigned to him.